FREQUENTLY ASKED QUESTIONS

Poolpure Pool and Spa filter is tested and certified by IAPMO against NSF/ANSI 50 for safe material. The filter fabric with a precision of 50 microns can remove hair, leaves, dust, sediment, sand and other fine particles.

POOLPURE committed to providing your family with healthy, safe, and crystal-clear pool water at the best prices. With our professional product development team and outstanding customer service, we’ve become the top choice for every family’s pool and spa needs. Trust POOLPURE for a hassle-free pool experience that’s both affordable and reliable.

At POOLPURE, we’re here to make your pool care experience as pleasant as a day by the water. That’s why we’re thrilled to share that we offer free shipping on all orders. Yes, you read that right—no shipping fees, no hidden costs. Just pure convenience and savings delivered right to your doorstep. Dive into worry-free pool maintenance with POOLPURE, where crystal-clear water and exceptional service come with no extra charge.

Once you’ve selected the product you wish to purchase, ensure you’ve chosen the desired quantity before proceeding. If you’re still shopping, click on the “ADD TO CART” button to continue browsing. Ready to complete your purchase? Click on the “BUY NOW” button to proceed to checkout.

Once you’re on the checkout page, you’ll be able to select your preferred payment method. Don’t forget to take advantage of any available promo codes before finalizing your order. Happy shopping!

Because we have fast shipping, if you need to cancel your order, please contact us on the website or send us an email to service@poolpurefilter.com and we will try to stop the order before it ships.

If the order has already been shipped, we will not be able to cancel the order. However, please don’t worry, we will be happy to provide return instructions.

We highly recommend registering and logging in on our website, which allows you to conveniently check your orders at any time.

If you happen to forget your password from time to time, fret not! We offer a password recovery service to assist you in regaining access to your account. Alternatively, you can simply send an email to service@poolpurefilter.com, and our dedicated team will be more than happy to assist you with accessing your account. Your convenience and satisfaction are our top priorities.

POOLPURE offers multiple payment options. We accept all major credit cards (VISA, MasterCard, American Express, and Discover). We also accept payments via PayPal, Amazon Pay, and Google Pay.

POOLPURE offers bulk sales opportunities at a discount for your business. We have a team of commercial sales professionals who can help you. If you’re a business or institution that is in need of larger quantities of filters or if you have a wholesale inquiry, we want to help!

Our warehouses are located in the USA, which means that there are no import or customs duties or taxes charged on orders shipped within the US.

However, sales tax is calculated on the total merchandise value net of any discount. This means that if you use a discount code or coupon, the sales tax will be calculated on the reduced amount.

Additionally, the total taxes charged may include county tax and city tax, if applicable in your city. These taxes are added to the sales tax and are charged based on your shipping address.

Generally, 4-8 Business Days after delivery.

  • After you place your order, you will not be able to change the shipping address;
  • If the order is not paid, you can close the order and make a new order;
  • If the order has been paid successfully, but no shipping information updated, you can contact customer service to confirm whether you can change the shipping address;
  • If the order has been shipped, then any change of the shipping address is not supported;
  • Please contact us ASAP if you find any address error, but we can not afford the loss of transportation costs or the failure to receive the goods due to the wrong shipping address you submitted.

poolpurefilter.com has cooperated with Amazon’s POOLPURE store, so you’ll receive the package with Amazon packaging.

Assuming your product is in good condition, we can provide a return address for a refund. It is important to note that we cannot cover shipping costs for returns due to personal reasons

Please track your order details on poolpurefilter.com or directly through our delivery partners’ websites using your tracking number. 17Track: https://www.17track.net

Please contact us immediately and we will expedite the sending of the correct product and provide a return label to send back the wrong product.

On rare occasions, filters do get damaged in transit. No worries! If you should receive damaged filters, please contact us and we will make arrangements to provide replacement filters and/or additional instructions.

When you make a return, you will have to wait until we receive and inspect the product. Once this process is completed, you can expect to get your money back within 7 days. Note that your credit card company may not show the returned amount for 2-10 business days.

POOLPURE is committed to never divulging any information about any of our customers and is fully committed to protecting the privacy of our customers. You can leave your business in our hands. We take online security seriously and leave nothing to chance.