RETURN & REFUND POLICY
At POOLPURE, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
By placing an order on POOLPUREFILTER.COM, you agree to the terms described in this policy.
1. Return Eligibility
Returns and exchanges are accepted under the following conditions:
– Within 7 days of receipt:
Returns or exchanges are accepted without reason. For non-quality-related returns, return shipping costs are the responsibility of the customer.
– Within 30 days of receipt:
Returns are accepted only for product-related issues, including defects, damage, or functional problems. In such cases, return shipping costs will be covered by POOLPURE.
If the above conditions are not met and a return is still requested, the customer will be responsible for the return shipping costs and a 15% restocking fee may apply.
All returned items are subject to inspection upon arrival at our return facility.
2. Refund Process
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically issued to the original payment method used at checkout within a reasonable processing period. The exact posting time may vary depending on your bank or payment provider.
3. Late or Missing Refunds
If you have not received your refund after approval, please follow these steps:
– Check your bank account again
– Contact your credit card company, as processing times may vary
– Contact your bank for further clarification
If you have completed these steps and still have not received your refund, please contact us at service@poolpurefilter.com.
4. Non-Refundable Items
Only regular-priced items are eligible for refunds.
Sale items, clearance items, or promotional items are non-refundable unless the product is confirmed to be defective or damaged upon arrival.
5. Exchanges
If your item arrives defective or damaged, we are happy to offer a replacement for the same item.
To request an exchange, please contact us at service@poolpurefilter.com with your order number and supporting details. Exchange eligibility is subject to inspection and confirmation.
6. Return Shipping
To initiate a return, please contact us at service@poolpurefilter.com before sending any items back.
Unless the return is due to a confirmed POOLPURE error or product defect, customers are responsible for return shipping costs. Shipping fees are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. POOLPURE is not responsible for items lost during return shipping.
7. Need Help?
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: service@poolpurefilter.com