WARRANTY POLICY

90-Day Limited Manufacturer Warranty

POOLPURE Products warrants to you, the original purchaser of this new product (“Product”), that the Product shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (“Warranty Period”).

This Product must be purchased from an authorized POOLPURE dealer and packaged with this warranty statement. This warranty does not apply to refurbished products.

If you notify POOLPURE during the Warranty Period of a defect covered by this warranty, the following terms apply.

Warranty Coverage Period

The Warranty Period lasts for ninety (90) days from the original date of purchase. The purchase date is determined by the original sales receipt.

What This Warranty Covers

During the Warranty Period, if a defect in materials or workmanship is confirmed by POOLPURE or an authorized service provider, POOLPURE will, at its sole discretion:

1. Repair the Product using new or refurbished parts; or
2. Replace the Product with a new or refurbished product of comparable value.

Replaced products or parts become the property of POOLPURE and will not be returned.

This warranty applies only to the original purchaser and is not transferable. Warranty coverage terminates upon resale or transfer of the Product.

How to Obtain Warranty Service

Retail Purchase:
Please return the Product along with the original dated receipt to the store where it was purchased. The Product must be packaged in its original packaging or equivalent protective packaging.

Online Purchase:
Please contact POOLPURE customer service and provide your original receipt and product information. Products must be returned in original or equivalent protective packaging.

Warranty Validity

This warranty is valid only for the original purchaser within the United States. International orders are not covered.

Required Information

To process a warranty claim, POOLPURE may require:
– Original dated proof of purchase
– Product and model information
– Water source and local water TDS level
– Installation environment details
– Previous filter brand and model (if applicable)

What This Warranty Does Not Cover

This warranty does not cover:
– Improper installation, setup, or adjustment
– Commercial use
– Cosmetic damage
– Damage caused by accidents, misuse, abuse, negligence, or acts of God (including fire or lightning)
– Use with incompatible housings, connectors, or systems
– Unauthorized modification or repair
– Improper operation or maintenance
– Products sold “as is” or “with all faults”
– Products with expired or invalid serial numbers
– Products manufactured more than ninety (90) days prior to purchase verification

Limitation of Liability

Repair or replacement under this warranty is the sole and exclusive remedy. POOLPURE shall not be liable for any incidental or consequential damages, including but not limited to loss of data, loss of use, lost business, or lost profits.

All implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the Warranty Period.

Some states do not allow limitations on implied warranties or exclusion of incidental damages; therefore, these limitations may not apply to you. This warranty gives you specific legal rights, and you may have additional rights depending on your state.

Product Liability Insurance Coverage

POOLPURE Products are covered under commercial product liability insurance for a period of ninety (90) days from the date of purchase (“Insurance Coverage Period”).

This insurance applies only to defects confirmed to be caused by the Product and is subject to the same conditions and exclusions outlined in this Warranty Policy.

Covered Incidents May Include:
– Water damage directly caused by product defects
– Personal property damage caused by confirmed product defects
– Reasonable repair costs directly related to defect remediation

Insurance Coverage Limitations

Coverage is valid only within the United States and applies only to the original purchaser. International orders are not covered.

Claims require sufficient evidence. Insufficient evidence may result in claim denial or closure.

Customers may appeal a denied claim within ninety (90) days. A maximum of two (2) appeals is permitted. New evidence is required for any appeal.

Contact Information

Customer Service Email: service@poolpurefilter.com